Refund Policy
1. Seven-day review window
You may request a refund review within 7 days after a paid subscription charge. We normally review refund requests within 5 business days after receiving enough account, billing, and usage information.
2. Duplicate charges and billing errors
If you were charged more than once for the same billing period or were billed incorrectly, contact us promptly. Verified duplicate charges, wrong-plan charges, or billing errors are typically eligible for refund or credit.
3. Material technical failure
If a material technical failure prevented reasonable access to the core service for a meaningful period and we were unable to resolve it within a reasonable time, we may offer a partial refund or service credit at our discretion.
4. Monthly subscriptions after 7 days
After the 7-day review window, monthly subscription charges are generally non-refundable for unused time, change of mind, partial use, or dissatisfaction with third-party AI output variability where the AgencyScope service itself remained available.
5. Annual subscriptions after 7 days
Annual subscriptions are discounted for upfront commitment. After the 7-day review window, annual charges are generally not refunded or prorated for remaining months unless required by law, caused by a verified billing error, or expressly approved by AgencyScope.
6. Cancellations
Cancelling a subscription stops future renewals. It does not automatically refund charges already paid for the current billing period, unless the case qualifies under this policy or mandatory law requires otherwise.
7. Processing through Creem
Approved refunds are processed through Creem, our Merchant of Record. Processing time after approval may depend on Creem, your payment method, card network, bank, or local payment provider. Payment processing fees, taxes, or foreign exchange differences may not always be refundable.
8. Chargebacks
If you believe a charge is incorrect, contact us first at [email protected] so we can investigate. If a chargeback is opened, we may share account, usage, billing, and support records with Creem and relevant payment networks to resolve the dispute.
9. Contact
To request a review, email [email protected] with your account email, billing date, payment amount, and a short description of the issue.